Ekagra Hospital (also referred to as “Ekagra,” “we,” “us,” or “our”) is committed to protecting your personal and medical information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, use our online services, book appointments, or receive clinical care at our facilities.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our website or submitting personal information through our online channels.
1. About Ekagra Hospital
Ekagra Advanced Diabetes, Wound & Foot Care Hospital is a specialized clinical facility focused on managing conditions related to diabetes, wound care, neuropathy, foot health, and circulation disorders. Our services are delivered through Ekagra Foot Care Centre at Evercare Hospital Dhaka, Bangladesh.
Contact Details:
- Phone: 09617 444 222
- Email: info@ekagrahospital.com
- Website: ekagrahospital.com
2. Information We Collect
We collect different types of information depending on how you interact with us.
2.1 Information You Provide Directly
- Full name, date of birth, and gender
- Contact details: phone number, email address, and home or office address
- Medical history, current conditions, symptoms, and clinical notes
- Appointment booking details and preferred doctor or service
- Payment and billing information (processed securely through authorized channels)
- Feedback, inquiries, and messages submitted through contact forms
- Consent forms and medical declarations signed during registration
2.2 Information Collected Automatically
- IP address and approximate geographic location
- Browser type, device type, and operating system
- Pages visited, time spent, and navigation patterns on our website
- Referring URLs and search terms used to find our website
- Cookie data and similar tracking technologies (see Section 7)
2.3 Information from Third Parties
- Referral information from other healthcare providers or partner clinics
- Information from insurance companies or third-party payers (where applicable)
- Analytics data from platforms such as Google Analytics
3. How We Use Your Information
We use your information for the following purposes:
3.1 Clinical Care and Patient Services
- To register you as a patient and manage your medical records
- To schedule, confirm, and follow up on appointments
- To communicate clinical findings, treatment plans, and medical advice
- To coordinate care between our doctors, specialists, and clinical teams
- To send appointment reminders and post-treatment follow-up messages
3.2 Administrative and Operational Purposes
- To process payments and issue invoices or receipts
- To maintain accurate and up-to-date patient records
- To respond to your queries and provide customer support
- To conduct patient satisfaction surveys and clinical outcome assessments
- To comply with legal, regulatory, and accreditation requirements
3.3 Website and Digital Services
- To operate, maintain, and improve our website
- To analyze website usage and improve user experience
- To troubleshoot technical issues and ensure website security
- To display relevant content and personalize your experience
3.4 Research, Education, and Quality Improvement
- To support internal clinical research, training programs, and quality audits
- To generate anonymized statistical reports on patient outcomes
- Data used for research purposes will be anonymized or de-identified wherever possible
4. Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Consent: Where you have given explicit consent, such as for marketing communications or non-essential cookies
- Contractual Necessity: Where processing is required to fulfill our service agreement with you
- Legal Obligation: Where we are required to process data to comply with applicable laws and regulations in Bangladesh
- Legitimate Interests: Where we have a genuine and proportionate interest in processing your data, such as improving our clinical services or securing our systems
- Vital Interests: In emergency situations where processing is necessary to protect your life or the life of another person
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following circumstances:
5.1 Within Ekagra Hospital
- Among authorized clinical staff, including doctors, nurses, and care coordinators, for the purpose of providing your care
- With administrative staff for billing, appointment management, and records management
5.2 With Third-Party Service Providers
- Trusted vendors who assist us in operating our website, managing data, processing payments, or providing IT support
- These partners are contractually bound to protect your data and may not use it for their own purposes
5.3 With Healthcare Partners
- With referring clinicians, partner hospitals, or diagnostic laboratories when your care requires coordination
- Only the minimum necessary information will be shared
5.4 With Regulatory and Legal Authorities
- When required by law, court order, or regulatory authority in Bangladesh
- To protect the rights, safety, or property of Ekagra Hospital, our patients, or the public
5.5 With Your Consent
- For any other purposes where you have given us explicit prior consent
6. Data Retention
We retain your personal and medical information for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with applicable legal, regulatory, and professional obligations in Bangladesh
- Resolve disputes or enforce our agreements
Medical records are typically retained for a minimum period as prescribed by applicable healthcare regulations. When your information is no longer needed, it will be securely deleted or anonymized.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. A cookie is a small data file stored on your device.
7.1 Types of Cookies We Use
- Essential Cookies: Required for the website to function correctly, such as session management and security
- Analytics Cookies: Help us understand how visitors use our website so we can improve it (e.g., Google Analytics)
- Functional Cookies: Remember your preferences and settings for a better experience
- Marketing Cookies: Used to deliver relevant content; only enabled with your consent
7.2 Managing Cookies
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. A cookie consent banner may be displayed on your first visit to our site.
8. Your Rights
Depending on applicable law in Bangladesh and internationally recognized privacy principles, you may have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete information
- Right to Deletion: Request deletion of your information, subject to our legal obligations
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time
- Right to Data Portability: Request your data in a structured, commonly used format
- Right to Object: Object to certain types of processing, including for direct marketing
To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe.
9. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. These include:
- Secure storage of patient records with access controls
- Encrypted transmission of sensitive data via HTTPS
- Staff training on data protection and confidentiality obligations
- Regular review of our security practices and systems
While we take reasonable precautions, no method of data transmission or storage is completely secure. If you believe your information has been compromised, please contact us immediately.
10. Third-Party Websites
Our website may contain links to external websites, including partner organizations, professional associations, or healthcare resources. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Children's Privacy
Our website and online services are not directed to children under the age of 18. We do not knowingly collect personal information from minors through our website without verifiable parental or guardian consent. If a child requires clinical services, consent and information will be obtained from a parent or legal guardian.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
- Phone: 09617 444 222
- Email: info@ekagrahospital.com
- Website: ekagrahospital.com
We are committed to addressing your concerns promptly and fairly.