Please read these Terms and Conditions carefully before using the Ekagra Hospital website (ekagrahospital.com) or engaging with our clinical services. By accessing our website or using any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.
If you do not agree to these terms, please do not use our website or services.
1. About Us
Ekagra Advanced Diabetes, Wound & Foot Care Hospital is a specialized healthcare provider based in Bangladesh, focused on the management of diabetes-related complications, chronic wounds, neuropathy, foot care, and circulation disorders. Our clinical services are delivered through Ekagra Foot Care Centre at Evercare Hospital Dhaka.
Registered Address:
Contact: 09617 444 222Â |Â info@ekagrahospital.com
2. Use of Our Website
2.1 Permitted Use
You may use our website for lawful purposes only. You are permitted to:
- Browse information about our services, conditions treated, and clinical team
- Submit appointment booking requests through our booking form
- Contact us with general inquiries through our contact page
- Access educational content and health insights published on our website
2.2 Prohibited Use
You must not use our website to:
- Violate any applicable law, regulation, or third-party rights
- Submit false, misleading, or fraudulent information
- Attempt to gain unauthorized access to our systems or data
- Transmit viruses, malware, or any harmful software or code
- Scrape, copy, or reproduce our website content without prior written permission
- Impersonate any person, organization, or entity
- Engage in any activity that disrupts or interferes with our website or services
3. Appointment Booking
Our website allows patients to submit appointment or screening booking requests. Please note the following:
- Submitting a booking request does not guarantee a confirmed appointment
- Appointments are confirmed only upon acknowledgment from our team via phone or email
- Ekagra Hospital reserves the right to decline, reschedule, or cancel appointments at its discretion
- Patients are requested to arrive punctually. Late arrivals may result in rescheduling
- If you need to cancel or reschedule, please contact us at least 24 hours in advance
- We reserve the right to charge a cancellation fee for repeated late cancellations or no-shows, as communicated at the time of booking
4. Medical Information Disclaimer
The content published on our website, including text, articles, service descriptions, clinical outcome information, and FAQs, is provided for general informational purposes only.
IMPORTANT:
- Website content does NOT constitute medical advice, diagnosis, or treatment
- Content is not a substitute for professional consultation with a qualified medical practitioner
- Individual medical conditions, symptoms, and treatment outcomes vary; you should always seek personalized advice from a licensed doctor
- Ekagra Hospital does not accept liability for any action taken or not taken based on the general information published on our website
In a medical emergency, please call emergency services immediately or visit the nearest emergency department.
5. Patient Responsibilities
y engaging with our services, patients agree to the following responsibilities:
- Provide accurate and complete information during registration and consultations
- Disclose all relevant medical history, current medications, allergies, and previous treatments
- Comply with the treatment plans and instructions provided by Ekagra’s clinical team
- Attend scheduled appointments or notify us promptly if unable to do so
- Treat all Ekagra staff with respect and courtesy
- Settle applicable fees in a timely manner
Failure to disclose accurate medical information may affect the quality of your care and releases Ekagra Hospital from liability for any resulting adverse outcomes.
6. Fees, Payments, and Billing
- Service fees are communicated at the time of booking or consultation
- Ekagra Hospital reserves the right to revise its fee schedule with reasonable prior notice
- Payments are due as specified in your invoice or billing communication
- We accept payment through approved methods as communicated by our administration team
- For insurance-covered patients, it is your responsibility to confirm coverage and pre-authorization with your insurer before the appointment
- Ekagra Hospital is not responsible for insurance claim rejections or shortfalls
7. Intellectual Property
All content on our website, including text, images, graphics, logos, medical illustrations, icons, and video content, is the intellectual property of Ekagra Hospital or its licensed content providers and is protected under applicable copyright and intellectual property laws.
You may not, without our prior written permission:
- Copy, reproduce, or redistribute any website content for commercial purposes
- Modify, adapt, or create derivative works from our content
- Use our brand name, logo, or trademarks in any manner that implies an association or endorsement
Content may be shared for personal, non-commercial use, provided you credit Ekagra Hospital and do not alter the material.
8. Confidentiality of Patient Information
All clinical information, patient records, and communications shared with Ekagra Hospital are treated as strictly confidential. Our handling of personal and medical data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. Please refer to our Privacy Policy for full details on how we collect, use, and protect your information.
9. Third-Party Links and Services
Our website may contain links to third-party websites or services for informational purposes. Ekagra Hospital does not endorse, control, or take responsibility for the content, privacy practices, or availability of any third-party website. Accessing third-party links is at your own risk, and we encourage you to review the relevant terms and policies of those sites.
10. Limitation of Liability
To the fullest extent permitted by applicable law:
- Ekagra Hospital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, our website or services
- We do not guarantee that our website will be uninterrupted, error-free, or free from viruses or other harmful components
- We are not responsible for any loss or damage resulting from reliance on general health information published on our website
- Our total liability for any claim arising from the use of our website shall not exceed the amount paid by you for the specific service that gave rise to the claim
Nothing in these Terms limits liability for death, personal injury caused by negligence, or any other liability that cannot be excluded by law.
11. Indemnification
You agree to indemnify, defend, and hold harmless Ekagra Hospital, its directors, clinical staff, employees, and representatives from and against any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:
- Your use of our website or services in violation of these Terms
- Your submission of false, inaccurate, or misleading information
- Your violation of any third-party rights
12. Clinical Outcomes and Results
Any clinical outcome data, success rates, patient testimonials, or before-and-after information shared on our website are provided for illustrative purposes only. Individual results may vary depending on the patient’s condition, medical history, adherence to treatment plans, and other clinical factors. Ekagra Hospital makes no guarantee of specific clinical outcomes.
13. Availability of Services
Ekagra Hospital reserves the right to:
- Modify, suspend, or discontinue any service or feature at any time without prior notice
- Limit access to certain services based on clinical appropriateness or capacity
- Update, revise, or remove website content at its discretion
We will endeavor to notify patients of significant changes to services wherever reasonably possible.
14. Changes to These Terms
We may revise these Terms and Conditions from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our website or services after such changes constitutes your acceptance of the revised Terms.
For significant changes, we may also notify registered patients by email or through a notice on our website. We recommend reviewing these Terms periodically.
15. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the People’s Republic of Bangladesh.
In the event of any dispute arising from or in connection with these Terms or your use of our services:
- We will first attempt to resolve the matter through good-faith negotiation
- If negotiation is unsuccessful, the dispute may be referred to mediation
- If mediation fails, disputes shall be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh
16. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be limited or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Ekagra Hospital with respect to your use of our website and services. They supersede all prior discussions, representations, or agreements.
18. Contact Information
For any questions, clarifications, or concerns regarding these Terms and Conditions, please contact us:
- Phone: 09617 444 222
- Email: info@ekagrahospital.com
- Website: ekagrahospital.com
We are committed to addressing your concerns promptly and fairly.